Can I get a refund for unused kits?

 We understand there are times when your field requirements may change. It is important to note that unused kits and laboratory tests are non-refundable. However, we maintain a clear process for handling these materials to ensure that your environmental commitments are upheld even after the sampling phase is complete.

Our commitment to safe disposal

If you have sampling kits that you no longer require, we strongly encourage you to return them to our facilities. Our kits contain specialized chemical buffers engineered to stabilize biological signatures in the field, and these must be handled with care once they are no longer needed.

• Responsible management Returning unused kits allows our laboratory teams to manage and dispose of the internal chemicals safely and in accordance with environmental regulations.

• Protecting the landscape Proper disposal is an essential part of our shared commitment to protecting the very environments we work together to measure and restore.

• Maintaining high standards By following these protocols, you ensure that your project operations remain aligned with the best practices of a responsible nature strategy.

To avoid the accumulation of unused materials, our nature strategy and logistics teams can work with you to refine your survey design for future projects. This consultative approach ensures you order exactly what is needed to while maintaining a cost effective and efficient monitoring program. This helps you de risk your operations and ensures that your budget is always focused on delivering the highest integrity insights.